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Information A - Z

Information A - Z frequently asked questions
A

Annual reports

Curious about the annual report of De Maaspoort? Read more here.

B

Break consumption

De Maaspoort strives to provide the best possible service, which is why all professional performances include a drink during the interval (in the case of family performances, a drink is included). Drinks are available in the foyer of your theatre. If you attend a performance without an interval, you will be given a drink afterwards. In the case of dinner shows and star concerts, no drink is included in the interval. If you are not sure whether a drink is included in the ticket price, this is stated in this brochure and on your ticket

If you would like a drink or meal before or after the performance. Then you can make a reservation at Bistro de Luif or restaurant Cabillaud.

Brochure

Would you like to receive a theatre brochure at home? Then request it here request it.
Tip! Did you know that our website also has a browsing function? You can use the selection options to compile your programme, then click on a performance and use the forward and backward arrows to easily browse through your own selection.

C

Cancelling or exchanging tickets

Corona measures: Do you have mild complaints, such as a cold, runny nose, sneezing, sore throat, slight cough or temperature up to 38 degrees Celsius, and/or sudden loss of smell or taste? Then we ask you not to come to the theatre. If you have tickets for a performance, please contact our box office.

Tickets already purchased can be exchanged or returned/cancelled up to two days before the performance date. If you return/cancel a ticket, you will receive a credit note (or digital credit in your Maaspoort account). Per card € 3 cancellation costs will be charged. If you are a Friend or Subscription holder, you do not pay cancellation costs. If, for any reason, a performance cannot take place, we will contact the guests who bought the ticket. To provide this service, we will note your e-mail address and/or telephone number.

Changes

In order to inform you of any changes to the programme in good time, we request that you notify us of any changes in your address, e-mail and telephone number. On our website you can change your data yourself at 'login'.

Cloakroom

Use of our secure cloakroom is included in the admission price for professional performances. We kindly ask you to leave your coat etc. in the cloakroom. The use of the cloakroom is subject to the cloakroom regulations. The Maaspoort is not liable for any damage, unless it is the result of deliberate action or gross negligence of its employees. On request, you will receive a copy of the cloakroom regulations. In exceptional cases, for performances in the Uit de regio genre, cloakroom use may not be included in the ticket price.

Coins

Inside De Maaspoort you can pay with tokens, at some moments it is even only possible to pay with tokens (for example during events and star concerts). You can pay with red and grey tokens
You pay the following numbers of coins per drink
1 coin | Soft drinks, coffee/tea, beer, drinks
1,5 coin | House wine, spritzer
2 coins | mixed drinks
As of November 2021 we will have new red Maaspoort tokens. The whole coins will be red and the half coins grey. From now on you can exchange your light blue coins at the ticket office for new coins.

D

Disabled visitors

De Maaspoort is accessible for disabled visitors. De Maaspoort has automatic doors to facilitate access to the building as much as possible. There are two lifts in the building. There is a disabled toilet on each floor. Read more about the facilities for disabled visitors here.

For a quick overview of the accessibility and usability of our theatre, please visit the website Toegankelijk Venlo www.toegankelijkvenlo.nl. Our building has been examined and assessed by the GTV working group of the Disability Council of Venlo on the following aspects public transport; parking; entrance; horizontal accessibility; vertical accessibility; sanitary facilities; facilities for the blind/disabled; facilities for the deaf/ hard of hearing; is building smoke-free.

Discoveries

Discover special performances for only € 7.50. Discovering an unknown artist or company can be exciting, but can also be the experience of the year. That is why we hope that you will join us in the discovery process again this year! If you book at least 4 different performances, you can choose one Discovery for just €7.50 per ticket Check more info and conditions here.

Drama Desk

If you don't want to miss a detail, you can borrow a pair of stage glasses from the audience service upon showing your theatre ticket.

E

E-Tickets

Do you order tickets online? Then you will receive your e-tickets in your e-mail immediately after paying. You do not need to print your tickets. You can scan your e-tickets with your mobile phone. Would you like to print the e-tickets anyway? You can do this using a regular printer. The tickets are added as a PDF to the e-mail that you receive.

Early booking discount

Early bird discount | € 2 discount per ticket
For several years now, we have been giving early deciders an early booking discount. We are convinced that theatre performances are more than worth their price. That is why we apply fixed prices. In the pre-sale period only (until 1 September), you receive a € 2 discount per ticket on all* performances. Late deciders do not have to count on extra discount.
*The performances will indicate whether the performance is excluded from the discount

F

Food & drink

Complete your theatre visit with a TheatreDiner in Bistro de Luif, where you can dine but also enjoy a snack or a drink. Do you want to dine at a high level? Then make a reservation at Cabillaud, the new restaurant on the second floor with a view of the river Maas. Did you know that: you are also welcome at Cabillaud, the Scheuten terrace, Bistro de Luif and hotel bar De Miste for a snack and a drink without visiting a show.

Friends of the Maaspoort

order tickets first
Do you also like to enjoy beautiful theatre performances? Do you have a soft spot for theatre and culture? Would you like to be the first to order tickets and be assured of a great seat? Then sign up as a friend! With your friendship, you help De Maaspoort to put on a strong and challenging theatre programme every year.
Read more about the advantages of being a Friend of De Maaspoort here.

G

Guided tour

Discover the theatre like you have never done before and see what it is like backstage. Our guide will take you to the foyers, dressing rooms, the stage, the artist foyer and tell you all about the history of De Maaspoort Read more about guided tours of De Maaspoort here.
There are also various options for primary school pupils. From a normal' tour to the Special Backstage Tour full of adventure.

H

Hearing impaired

In the Hela hall, the Frans Boermans hall and the Piet Kingma hall, De Maaspoort has a portable teleloop system that serves to transmit sound without interference. Your hearing device needs to have a teleloop function and this needs to be activated. If your hearing aid does not have this facility, you can use headphones

I

Image and sound recordings

The performances in De Maaspoort are protected by copyright. It is therefore not allowed to make sound, photo or film recordings during the performance without explicit permission from the management.

Introductions

Being well-prepared for a performance often provides more viewing and listening pleasure. At a number of performances, an introduction is provided by persons who are experts in the field of the performance. The price is €2.50 including coffee or tea. The starting time of the introduction is mentioned both in the brochure and on the theatre ticket. There is often a lot of interest in introductions, which is why it is necessary to make a reservation. This can be done both via the order form in the brochure and via the website.

View all current introductions here.

L

Latecomers

If you arrive late, it depends on the performance if and when you can enter the auditorium on the instructions of our staff.

Lost your tickets?

Have you lost your e-tickets? Log into your account and simply download your e-tickets again under 'my orders'. E-tickets are always checked at the door.

M

Matinee

The afternoon is perfect for doing something 'together' with family, friends and acquaintances. A number of performances have been planned, which are perfect for a relaxed and enjoyable afternoon in the theatre. Before or after the performance, Bistro de Luif offers coffee and cake, a drink or a bite to eat. Attractive, isn't it?

N

Newsletter

Would you like to be kept up to date with current information, the latest news on performances and extra bookings? Then sign up for the various newsletters at the bottom of the homepage of this website.

O

Opening hours

You can find the opening hours of our theatre box office, Cabillaud, Bistro de Luif and the Scheuten terrace on here.

P

Parking

Discounted parking is available at Q-Park Maasboulevard (3-minute walk) and Q-Park Maaswaard (6-minute walk). You reserve your parking space in advance and register your license plate so that you only have to drive in and out during your visit. Click here to reserve a parking space with discount.
Q-Park parking garage Maasboulevard | Address: Prinsessesingel 5, 5911 HS Venlo | Opening hours: 7 days a week, 24 hours a day
The walking route to the theatre is indicated in the garage, outside you can also simply follow the municipal signposting.
See here for more information on directions and parking and the nearest car parks.

Coming by bike to the theatre or the city centre?
In the centre of Venlo, municipality Venlo has created several unguarded bicycle sheds. Near De Maaspoort, these are the bicycle racks at the Maasboulevard (back of Media Markt), at the Maaskade (at the Maas near Grenswerk) and in the St. Jorisstraat (in front of the Joriskerkerk). Unfortunately, there are no supervised bicycle parking facilities at night.

R

Reading glasses

Forgotten your reading glasses and want to read the programme? You can borrow reading glasses from the theatre reception desk.

Reprise

Some performances carry the word reprise. In that case, the performance has already been performed in De Maaspoort.

Role assignment

It is possible that, due to necessary rest days or illness, a role is played by a different artist than announced.

S

Smoking

The Maaspoort is a smoke-free building. Smoking is allowed in front of the theatre on the Oude Markt or -if opened- on the Scheuten terrace near the Frans Boermans hall.

Start times

Hela zaal (formerly Rabobank Venlo hall): 20.15 hours
Frans Boermans room: 20.15 hours
Piet Kingma auditorium: 20.15 hrs

The above starting times are the standard starting times for the various halls.
Tip: Check the time on your ticket; sometimes there are several performances on one day or the performance has a different starting time, for example for family performances, star concerts, From the region or matinees.

Subscription holders

ordering before the free sale
As a season ticket holder, you can order your tickets earlier than people in open sales, giving you a better chance of getting tickets for your favourite artist and a good seat in the theatre. You are automatically a season ticket holder if you order a minimum of four performances (the Uit de Regio and Events categories and performances at external venues do not count). No obligations, just benefits.

T

Try-out

Some performances have the word try-out in them. In that case, the performance has not yet premiered. Tickets for try-out performances are often cheaper than tickets for the regular performance.

V

Visitor conditions

In De Maaspoort, the general terms and conditions for visitors of the Vereniging van Schouwburg- en Concertgebouw Directies (VSCD) apply. These are deposited at the Court of Amsterdam under number 66/2012 on 12 July 2012. You can find the conditions on our website.

Volunteer

No special experience without volunteers! We work with a large number of enthusiastic volunteers and we are very proud of that. We are always looking for new talent and helping hands in the form of hosts/hostesses, ticket control, artist escorts and/or flyers Read more about volunteering at De Maaspoort.

Voucher

If you cancel a performance, you will receive a voucher. The voucher is redeemable at the theatre box office or online. You can enter the code in the last step (payment) of the ordering process. The voucher is only redeemable for theatre tickets online or at the theatre box office. The voucher is not redeemable at Bistro de Luif or Cabillaud.

VVV Gift Card

We accept the VVV Gift Card. The VVV Gift Card can be redeemed at the theatre box office.

W

Watch the live stream

Are you going to watch a show via livestream? Read here how it works and tips for a great experience.

Wheelchair spaces

The standard wheelchair spaces in the Hela Hall are located in rows 1, 2 and 3. The reserve seats are located in rows 4, 5 and 6 (for crowded performances). The wheelchair places in the Frans Boermans hall and the Piet Kingma hall remain unchanged. At each performance, hosts and hostesses will be present to guide you to your seat and/or answer any questions you may have.

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