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Information A - Z

Information A - Z frequently asked questions


We charge an administration fee to keep our systems up to date and secure. You pay €1 per ticket with a maximum of €5 per order.

Annual reports

Curious about the annual report of Maaspoort? Read more here.


Break consumption

Maaspoort strives to provide the best possible service, which is why all professional performances include a drink in the interval (for family performances, lemonade is included). Drinks are available in the foyer near your theatre hall and may be taken into the hall if you wish. We ask you to take the glassware back from the auditorium afterwards.

If you visit a performance without an intermission, you will receive the drink afterwards. For dinner shows and star concerts, drinks during the interval are not included. If you are not sure whether a drink is included in the ticket price, this is mentioned in the brochure and on your ticket.

Would you like to eat before or after. Then you can make reservations at Bistro de Luif or restaurant Cabillaud. You can always have a drink!


Would you like to receive a theatre brochure at home? Then request it here request it.
Tip! Did you know that our website also has a browsing function? You can use the selection options to compile your programme, then click on a performance and use the forward and backward arrows to easily browse through your own selection.


Cancelling or exchanging tickets

Already bought tickets can be exchanged or returned/cancelled until two days before the performance date at the latest. If you return/cancel a card you will receive a credit from us (or digital credit in your Maaspoort account). A €3 cancellation fee will be charged per card. If you are a Friend or season ticket holder, there is no cancellation fee. If a performance, for whatever reason, cannot take place, we will contact the guests who bought a ticket. To provide this service, we will note your e-mail address and/or telephone number.


In order to inform you of any changes to the programme in good time, we request that you notify us of any changes in your address, e-mail and telephone number. On our website you can change your data yourself at 'login'.


Use of our secure cloakroom is included in the admission price for professional performances. We kindly ask you to leave your coat etc. in the cloakroom. The use of the cloakroom is subject to the cloakroom regulations. Maaspoort is not liable for any damage, unless it is the result of deliberate action or gross negligence of its employees. On request, you will receive a copy of the cloakroom regulations. In exceptional cases, for performances in the Uit de regio genre, cloakroom use may not be included in the ticket price.


Inside Maaspoort you can pay with consumption tokens, at some times it is even only possible to pay with consumption tokens (for example at events and star concerts). You can pay with red and grey tokens.
You pay the following numbers of coins per drink:
1 token | Soft drinks, coffee/tea, beer, drinks
1.5 coins | House wine, spritzer
3 coins | mixed drinks
From November 2021, we will have new red Maaspoort tokens. Whole coins will be red in colour and half coins will be grey.

Light blue (expiry date 11-11-2021) or purple (expiry date Sept 2020) coins are no longer valid and cannot be exchanged for new coins or cash.


Disabled visitors

Maaspoort is accessible for disabled visitors. Maaspoort has automatic doors to facilitate access to the building as much as possible. There are two lifts in the building. There is a disabled toilet on each floor. Read more about the facilities for disabled visitors here.

For a quick overview of the accessibility and usability of our theatre, please visit the website Toegankelijk Venlo www.toegankelijkvenlo.nl. Our building has been examined and assessed by the GTV working group of the Disability Council of Venlo on the following aspects public transport; parking; entrance; horizontal accessibility; vertical accessibility; sanitary facilities; facilities for the blind/disabled; facilities for the deaf/ hard of hearing; is building smoke-free.


Discover special performances for only € 7.50. Discovering an unknown artist or company can be exciting, but can also be the experience of the year. That is why we hope that you will join us in the discovery process again this year! If you book at least 4 different performances, you can choose one Discovery for just €7.50 per ticket Check more info and conditions here.

Drama Desk

If you don't want to miss a detail, you can borrow a pair of stage glasses from the audience service upon showing your theatre ticket.



Do you order tickets online? Then you will receive your you e-tickets in your e-mail immediately after paying. There is no need to print your tickets. You can have your e-tickets scanned via your mobile phone. Would you still like to print the e-tickets? Then you can do so via a regular printer. The tickets are attached as a PDF to the e-mail you receive.

Early booking discount

Early bird discount | € 2 discount per ticket
For several years now, we have been giving early deciders an early booking discount. We are convinced that theatre performances are more than worth their price. That is why we apply fixed prices. In the pre-sale period only (until 1 September), you receive a € 2 discount per ticket on all* performances. Late deciders do not have to count on extra discount.
*The performances will indicate whether the performance is excluded from the discount


Food & drink

Complete your theatre visit with a TheatreDiner at Bistro de Luif, where you can dine but also enjoy a snack or a drink. Want to dine at a high level? Then make a reservation at Cabillaud, the new restaurant on the second floor with views over the river Meuse. Did you know that: you are also welcome at Cabillaud, the Scheuten terrace, Bistro de Luif and hotel bar De Miste for a snack and a drink without visiting a show.

Friends of Maaspoort

order first tickets
Do you also enjoy great theatre performances? Do you care about theatre and culture? Would you like to be the first to order tickets and be assured of a great seat? Then sign up as a friend! With your friendship you contribute to Jeugdfonds Goed voor Elkaar, which allows children up to 12 years old to go to the theatre for free, and you help Maaspoort to put on a strong and challenging theatre programme every year.
Read more about the advantages of being a Friend of Maaspoort here.


Guided tour

Discover the theatre like you have never done before and see what it is like backstage. Our guide will take you to the foyers, dressing rooms, the stage, the artist foyer and tell you all about the history of Maaspoort. Read more about guided tours of Maaspoort here.
There are also various options for primary school pupils. From a normal' tour to the Special Backstage Tour full of adventure.


Hearing impaired

In the Hela hall, the Frans Boermans hall and the Piet Kingma hall, Maaspoort has a portable teleloop system that serves to transmit sound without interference. Your hearing device needs to have a teleloop function and this needs to be activated. If your hearing aid does not have this facility, you can use headphones


Image and sound recordings

The performances in Maaspoort are protected by copyright. It is therefore not allowed to make sound, photo or film recordings during the performance without explicit permission from the management.


Being well-prepared for a performance often provides more viewing and listening pleasure. At a number of performances, an introduction is provided by persons who are experts in the field of the performance. The price is €2.50 including coffee or tea. The starting time of the introduction is mentioned both in the brochure and on the theatre ticket. There is often a lot of interest in introductions, which is why it is necessary to make a reservation. This can be done both via the order form in the brochure and via the website.

View all current introductions here.



If you arrive late, it depends on the performance if and when you can enter the auditorium on the instructions of our staff.

Lost your tickets?

Know where you buy from! Not all ticket-selling sites are reliable. Therefore, buy your tickets only through this website maaspoort.nl or our approved sites Nationale Theaterkassa (NTK), Eventim and Djebber. Do not buy your tickets at Topticketshop, you will probably pay too much.

Lost your e-tickets? Log in to your account and easily download your e-tickets again under the heading 'my orders'. E-tickets are always checked at the door.



The afternoon is perfect for doing something 'together' with family, friends and acquaintances. A number of performances have been planned, which are perfect for a relaxed and enjoyable afternoon in the theatre. Before or after the performance, Bistro de Luif offers coffee and cake, a drink or a bite to eat. Attractive, isn't it?


Neighbourhood Gifts

Have you recently moved to Venlo municipality? Welcome! As a welcome gift from Maaspoort, you will receive a discount voucher for a performance of your choice. The voucher is not valid on performances without discount, in the genres events, Uit de Regio or at external locations. Hand in your BuurtKado voucher at the theatre box office and enjoy theatre close to home.


Would you like to be kept up to date with current information, the latest news on performances and extra bookings? Then sign up for the various newsletters at the bottom of the homepage of this website.


Opening hours

You can find the opening hours of our theatre box office, Cabillaud, Bistro de Luif and the Scheuten terrace on here.



Discounted parking is available at Q-Park Maasboulevard (3-minute walk) and Q-Park Maaswaard (6-minute walk). You reserve your parking space in advance and register your license plate so that you only have to drive in and out during your visit. Click here to reserve a parking space with discount.
Q-Park parking garage Maasboulevard | Address: Prinsessesingel 5, 5911 HS Venlo | Opening hours: 7 days a week, 24 hours a day
The walking route to the theatre is indicated in the garage, outside you can also simply follow the municipal signposting.
See here for more information on directions and parking and the nearest car parks.

Coming by bike to the theatre or the city centre?
In the centre of Venlo, municipality Venlo has created several unguarded bicycle sheds. Near De Maaspoort, these are the bicycle racks at the Maasboulevard (back of Media Markt), at the Maaskade (at the Maas near Grenswerk) and in the St. Jorisstraat (in front of the Joriskerkerk). Unfortunately, there are no supervised bicycle parking facilities at night.


Reading glasses

Forgotten your reading glasses and want to read the programme? You can borrow reading glasses from the theatre reception desk.


Some performances carry the word reprise. In that case, the performance has already been performed in Maaspoort.

Role assignment

It is possible that, due to necessary rest days or illness, a role is played by a different artist than announced.



Maaspoort is a smoke-free building. Smoking is allowed in front of the theatre on the Oude Markt or -if opened- on the Scheuten terrace near the Frans Boermans hall.

Start times

Hela hall (formerly Rabobank Venlo hall): 8.15pm
Frans Boermans room: 20.15 hrs
Piet Kingma hall: 8.15 p.m

The above starting times are the standard starting times for the various halls.
Tip: Check the time on your ticket, sometimes there are several performances on one day or the performance has a different time, for example for family performances, star concerts, From the region or matinees.

Subscription holders

order earlier than the free sales
As a season ticket holder, you order your tickets earlier than people in the free sales, you have a better chance of getting tickets for your favourite artist and a great seat in the auditorium. You are automatically a season ticket holder if you order a minimum of 4 performances (the From the Region and Events genres and performances at external venues do not count). No obligations, just benefits.

Sustainable theatre

Maaspoort finds sustainability important, which is why we are one of the eight frontrunners within the Zero Waste Expedition Culture, a national initiative of the Department of Public Works. Read all about a sustainable Maaspoort here.



Some performances have the word try-out in them. In that case, the performance has not yet premiered. Tickets for try-out performances are often cheaper than tickets for the regular performance.


Visitor conditions

In Maaspoort, the general terms and conditions for visitors of the Vereniging van Schouwburg- en Concertgebouw Directies (VSCD) apply. These are deposited at the Court of Amsterdam under number 66/2012 on 12 July 2012. You can find the conditions on our website.


No special experience without volunteers! We work with a large number of enthusiastic volunteers and we are very proud of that. We are always looking for new talent and helping hands in the form of hosts/hostesses, ticket control, artist escorts and/or flyers Read more about volunteering at Maaspoort.


If you cancel a performance, you will receive a voucher. The voucher is redeemable at the theatre box office or online. You can enter the code in the last step (payment) of the ordering process. The voucher is only redeemable for theatre tickets online or at the theatre box office. The voucher is not redeemable at Bistro de Luif or Cabillaud.

VVV Gift Card

We accept the VVV Gift Card. The VVV Gift Card can be redeemed at the theatre box office.


Watch the live stream

Are you going to watch a show via livestream? Read here how it works and tips for a great experience.

Wheelchair spaces

The standard wheelchair spaces in the Hela Hall are located in rows 1, 2 and 3. The reserve seats are located in rows 4, 5 and 6 (for crowded performances). The wheelchair places in the Frans Boermans hall and the Piet Kingma hall remain unchanged. At each performance, hosts and hostesses will be present to guide you to your seat and/or answer any questions you may have.

Inschrijfformulier schoolvoorstelling


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