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Information A - Z

Information A - Z frequently asked questions
A

Administratiekosten

We charge an administration fee to keep our systems up to date and secure. You pay €1 per ticket with a maximum of €5 per order.

Annual reports

Curious about Maaspoort's annual report? Read more here.

B

Break consumption

Maaspoort strives to provide the best possible service, which is why all professional performances include a drink in the interval (for family performances, lemonade is included). Drinks are available in the foyer near your theatre hall and can be taken into the hall if you wish. If you want to take a hot drink into the theatre, we will serve it in a to-go cup. We ask you to bring the glassware back from the auditorium afterwards.

If you visit a performance without an intermission, you will receive your drink afterwards. For dinner shows and star concerts, drinks are not included in the interval. If you are not sure whether a drink is included in the ticket price, this is mentioned in the brochure and on your ticket.

Would you like to eat before or after. Then you can make reservations at Bistro de Luif or restaurant Cabillaud. You can always have a drink!

Brochure

Would you like to receive a theatre brochure at home? Then request it here
Tip: did you know that our website also has a browse function? Use the selection options to put together your programme, then click on a performance using the forward and backward arrows to easily browse through your own selection.

C

Cancelling or exchanging tickets

Already bought tickets can be exchanged or returned/cancelled until two days before the performance date at the latest. If you return/cancel a card you will receive a credit from us (or digital credit in your Maaspoort account). A €3 cancellation fee will be charged per card. If you are a Friend or season ticket holder, you pay no cancellation fee. If a performance, for whatever reason, cannot take place, we will contact the guests who bought a ticket. To provide this service, we will note your e-mail address and/or telephone number.

Changes

In order to inform you of any programme changes in time, we request that you inform us of any changes in address, e-mail and telephone number. On our website, you can change your details yourself at 'log in'.

Cloakroom

Use of our secure cloakroom is included in the ticket price for professional performances. We kindly ask you to hand in your coat etc. at the cloakroom for fire safety and air treatment in the auditorium. Use of the cloakroom is subject to the cloakroom regulations. Maaspoort is not liable for damage, unless it is the result of intent or gross negligence of its employees. You will receive a copy of the cloakroom regulations upon request. For performances in the genre From the Region, in exceptional cases cloakroom use may not be included in the ticket price. Use of the unguarded cloakroom in the foyers is also possible; we are not liable for damage and theft.

Coins

Within Maaspoort you can pay with consumption tokens, at some times it is even only possible to pay with consumption tokens (e.g. at events and star concerts). You can pay with bright pink (1) and white (1/2) tokens.
You pay the following numbers of tokens per drink:
1 token | Soft drinks, coffee/tea, beer, drinks
1.5 tokens | House wine, spritzer
3 tokens | Mixed drinks

D

Disabled visitors

Maaspoort is accessible for disabled visitors. Maaspoort has automatic doors to facilitate optimum access to the building. There are two lifts in the building. There is a disabled toilet on each floor. Read more about the facilities for disabled visitors here.

To get a quick idea about the accessibility, accessibility and usability of our theatre, please refer to the website Toegankelijk Venlo www.toegankelijkvenlo.nl. Our building has been examined and assessed by the working group GTV of the Disability Council Venlo on the following aspects: public transport; parking; entrance; accessibility horizontally; accessibility vertically; sanitary facilities; facilities for the blind/poorly sighted; facilities for the deaf/hearing impaired; is building smoke-free.

Discoveries

Discover special performances for just €9.50. Discovering an unknown artist or company can be exciting, but also the experience of the year. That's why we hope you will join us again this year in great numbers to discover! When booking at least 4 different performances, you can pick one Discovery for only €9.50 per ticket. See more info and conditions here.

Drama Desk

If you don't want to miss a detail, you can borrow a stage viewer from the audience service on presentation of your theatre ticket.

E

E-Tickets

Do you order tickets online? Then you will receive your e-tickets in your e-mail immediately after payment, no need to print them. You can scan your e-tickets via your mobile phone. Would you still like to print the e-tickets? Then you can do so using an ordinary printer. The tickets are attached as a PDF to the e-mail you receive.

Early booking discount

Early booking discount | €2 discount per ticket
For several years now, we have been giving early deciders early booking discounts. We are convinced that theatre performances are more than worth their price. That is why we have fixed prices. Only in the presale (until 1 September) will you receive a € 2 discount per ticket on all* performances. Friends and season ticket holders receive the early booking discount automatically. If you are not a Friend or Subscriber, please use the discount code you have seen in the magazine, newsletter or elsewhere.
*At the performances it is stated if a performance is excluded from discounts.

F

Food & drink

Complete your theatre visit with a TheatreDiner at Bistro de Luif, where you can dine but also enjoy a snack or a drink. Want to dine at a high level? Then make a reservation at Cabillaud, the new restaurant on the second floor with views over the river Meuse. Did you know that: you are also welcome at Cabillaud, the Scheuten terrace, Bistro de Luif and hotel bar De Miste for a bite and a drink without visiting a show.

Friends of Maaspoort

order first tickets
Do you also enjoy great theatre performances? Do you care about theatre and culture? Would you like to be the first to order tickets and be assured of a great seat? Then sign up as a friend! With your friendship you contribute to Jeugdfonds Goed voor Elkaar, which allows children up to 12 years of age to go to the theatre for free, and you help Maaspoort to put on a strong and challenging theatre programme every year.
Read more about the advantages of being a Friend of Maaspoort here.
 

G

Guided tour

Explore the theatre like you never have before and see what it's like backstage. Our guide will take you to the foyers, dressing rooms, the stage, the artists' foyer and tell you all about Maaspoort's history. Read more about guided tours of Maaspoort here.
There are also various options for primary school pupils. From a normal' guided tour to the Special Backstage Tour full of adventure.

H

Hearing impaired

Maaspoort has a portable teleloop system in the Hela hall, the Frans Boermans hall and the Piet Kingma hall that serves to transmit sound without interference. Your hearing aid should have a teleloop setting and this should be activated. If your hearing aid does not have this, you can use headphones.

I

Image and sound recordings

Performances at Maaspoort are protected by copyright. It is therefore not allowed to make sound, photo or film recordings during the performance without the express permission of the management.

Introductions

Going to a performance well prepared often offers more viewing and listening pleasure. At a number of performances, a supporting programme is provided by people who are experts on the show. Think of an actor, the director or our programmer. Pre-programmes are free of charge, but reservations are required. Both the brochure and the theatre ticket state the start time of the supporting programme.

View all current support programmes here.

L

Latecomers

If you arrive late, it depends on the performance whether and when you can enter the venue on the instructions of our staff.

Lost your tickets?

Know where you buy from! Not all ticket-selling sites are reliable. Therefore, buy your tickets only through this website maaspoort.nl or our approved sites Nationale Theaterkassa (NTK), Eventim and Djebber. Do not buy your tickets at Topticketshop, you will probably pay too much.

Lost your e-tickets? Log in to your account and easily download your e-tickets again under the heading 'my orders'. E-tickets are always checked at the door.

M

Matinee

The afternoon is perfect for doing something 'together' with family, friends and acquaintances. Quite deliberately, a number of performances have been planned, which lend themselves perfectly to a relaxed and convivial afternoon in the theatre. For coffee and cake, a drink or a bite to eat, you can visit Bistro de Luif before or after the show. Attractive right?

N

Neighbourhood Gifts

Have you recently moved to Venlo municipality? Welcome! As a welcome gift from Maaspoort, you will receive a discount voucher for a performance of your choice. The voucher is not valid on performances without discount, in the genres events, Uit de Regio or at external locations. Hand in your BuurtKado voucher at the theatre box office and enjoy theatre close to home.

Newsletter

Would you like to be kept up to date with current information, the latest news on performances and additional bookings? Then sign up for the various newsletters at the bottom of this website's homepage.

O

Opening hours

The opening hours of our theatre box office, Cabillaud, Bistro de Luif and the Scheuten terrace can be found here.

P

Parking

Discounted parking is available at Q-Park Maasboulevard (3-minute walk) and Q-Park Maaswaard (6-minute walk). You reserve your parking space in advance and register your license plate number so you only have to drive in and out when you visit. Click here to reserve a parking space with a discount.
Q-Parkparking garage Maasboulevard | Address: Prinsessesingel 5, 5911 HS Venlo | Opening hours: 7 days a week, 24 hours a day
The walking route to the theatre is signposted in the garage, outside you can also simply follow the municipal signs.
Find more information on route and parking and the nearest car parks here.

Are you coming to the theatre or the city centre by bike?
Municipality of Venlo has realised several unguarded bicycle parking facilities in Venlo city centre. In the Maaspoort area, these are the bike racks on the Maasboulevard (behind Media Markt), on the Maaskade (on the Maas near Grenswerk) and in the St. Jorisstraat (in front of the Joriskerk). Unfortunately, there are no guarded bike parking facilities at night.

R

Reading glasses

Forgotten reading glasses and still want to read the programme booklet? You can borrow reading glasses at the theatre reception.

Reprise

Some performances have the word reprise listed. In that case, the performance has been at Maaspoort before.

Role assignment

It is possible that due to necessary rest days or illness, a role may be played by a different performer than announced.

S

Smoking

Maaspoort is non-smoking. Smoking is allowed at the front of the theatre on the Oude Markt or -if open- on the Scheuten terrace near the Frans Boermans auditorium.

Start times

Hela hall (formerly Rabobank Venlo hall): 20:15
Frans Boermans hall: 20:15
Piet Kingma hall: 20:15

The above starting times are the standard starting times for the various halls.
Tip: Check the time on your ticket, sometimes there are several performances on one day or the performance has a different time, for example for family performances, star concerts, From the region or matinees.

Subscription holders

order earlier than the free sales
As a season ticket holder, you order your tickets earlier than people in the free sales, you have a better chance of getting tickets for your favourite artist and a great seat in the auditorium. You are automatically a season ticket holder if you order a minimum of 4 performances (the From the Region and Events genres and performances at external venues do not count). No obligations, just benefits.

Sustainable theatre

Maaspoort finds sustainability important, which is why we are one of the eight frontrunners within the Zero Waste Expedition Culture, a national initiative of the Department of Public Works. Read all about a sustainable Maaspoort here.

T

Try-out

Some performances have the word try-out listed. In that case, the show has not yet premiered. Tickets for try-out performances are often cheaper than tickets for the regular performance.

V

Visitor conditions

At Maaspoort, the general visitor conditions of the Association of Theatre and Concert Hall Directors (VSCD) apply. These were filed with the Amsterdam District Court under number 66/2012 on 12 July 2012. You can find the conditions on our website.

Volunteer

No special experience without volunteers! We work with a large number of enthusiastic volunteers and we are extremely proud of that. We are always looking for new talent and helping hands in the form of hosts/hostesses, ticket control, artist guides and/or flyers.Read more about volunteering at Maaspoort here.

Voucher

When you cancel a performance, you will receive a credit in your Maaspoort account. The credit is redeemable at the theatre box office or online. At the checkout, you can choose to pay with your outstanding credit. In your Maaspoort account you can see exactly which credits are open and until which date the credit is valid. The credit is only redeemable for theatre tickets online or at the theatre box office. It is not redeemable at Bistro de Luif or Cabillaud.

VVV Gift Card

We accept the VVV Gift Card. The VVV Gift Card can be redeemed at the theatre box office.

W

Watch the live stream

Going to watch a show via livestream? Read how it works and tips for a fine experience here.

Wheelchair spaces

Standard wheelchair spaces in the Hela auditorium are located in rows 1 and 3 and on the side balcony on the left. The spare seats are in rows 4 and 6 (for performances with orchestra pit). In the Frans Boermans hall and the Piet Kingma hall, wheelchair spaces will remain unchanged. At each performance, hosts and hostesses will be present to guide you to your seat and/or answer any questions you may have.

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Maaspoort

The Maas is an inspiration, a lover that flows through the heart of Venlo. Just as the Maaspoort is also the beating heart of the city. The Maas is lively, beautiful, energetic and on the move. The gate stands for the explorer. The guide. This one is always open to something new. Something challenging with a hint of rebel. This one leads you to new inspiration, (dis)excitement and enjoyment.


we thank our partners

Scheuten | Vostermans Companies | Hela ThissenSormac | Leolux

proud partner of
theaterdichtbij.nl

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